Terms and conditions of purchase

SECRETEFX.COM is the online store of Luca Cesaroni’s Cloe Guitars
Via dei Mille, 37 – 00045 Genzano di Roma
P.I. IT15559401003 • Tel. 06.9398509 • E-mail: info@secretefx.com

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Product Availability

On the secretefx.com website, if a product is temporarily unavailable it will be marked with the words “out of stock”


Orders are accepted only and exclusively via the Internet (online). The customer who sends the order via the Internet will receive, at the end of the procedure, a communication confirming the order by e-mail (E-mail), indicating the relative order number. reserves, at its sole discretion, the right not to proceed with the shipment of the goods, even after accepting the order, to those customers who are out of credit, or with unresolved or, in dispute.


Orders received and confirmed by 2:00 pm on working days (Mon / Thu) normally depart the next day, except for warehouse errors, the ordered goods are available.
Once the goods have been shipped, within 12 : 00 hours the customer receives an email with the traceability information.

Risk and Property

The goods are shipped carriage paid, insured by debit on the invoice; in the event that the goods were shipped carriage forward, upon the customer’s indication, the risk is to be considered borne by the customer from the delivery of the goods to the carrier from its warehouses. Upon delivery of the goods, the customer must verify the integrity of the packages and the quantitative and qualitative correspondence with what is indicated in the order confirmation or in the sales document. In case of discrepancy, the same must be reported within seven days by e-mail.
Even in the presence of intact packaging, the gear must be checked in terms of content and proper functioning within seven days of receipt. Any report beyond the aforementioned terms will not be considered as a failure in the order fulfillment.


Each product has a 2-year warranty (1 year for products sold with an invoice with a VAT number), based on Legislative Decree n. 206 of 2005 – art. from 128 to 135.
The guarantee does not cover defects deriving from incorrect use and components subject to wear.

Right of withdrawal

The consumer who for any reason is not satisfied with the purchase made, has the right to withdraw from it, without any penalty and without specifying the reason within 14 working days from the date of receipt of the goods.


The withdrawal must be expressed by e-mail or by using the appropriate form on our contact page, specifying all the data of the sale: customer, no. order n °. invoice.
Within 14 working days, all or part of the purchased goods must be returned to the sender-supplier, intact, packed in their original packaging and complete with any manuals, without any lack.
Expenses and the means to be used will be at the expense and responsibility of the Customer who will not be compensated by Cloe Guitars in the event that the goods are lost or damaged.
The purchased object can be returned even partially damaged and the consumer will be responsible only for the decrease in value, established by the seller.
The refund or use of credit for a new purchase will take place within 14 days of receiving the return and will also cover the original shipping costs. The costs of returning the goods are excluded.
In the case of partial withdrawal, the shipping costs will not be reimbursed
The reimbursement, as a rule, must take place with the same means of payment used by the consumer at the time of his payments.
Who has no right of withdrawal
The consumer cannot exercise this right of withdrawal if he purchases for purposes related to his work and with the issuance of an invoice by the supplier.
The right of withdrawal is also excluded in the following cases:
– Purchase of goods or services whose price is linked to fluctuations in financial market rates that the Supplier is unable to control;
– Purchase of goods made to measure or customized or which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly.



Shipments to Italy or the Republic of San Marino:

Packages up to 2 kg (Max volume 0.02 Mc): 12.50 Euros, 13.50 Euros for Calabria and the Islands.

Shipments are sent exclusively by express courier.

Delivery times are 2-3 days for all of Italy.

Orders confirmed by 2.00 pm on working days (MON-THU), are delivered